All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
There is $9.99 flat rate Canadian shipping on all order over $59
(this is after discounts, and before taxes)
International Shipping
From this website, we currently ship to Canada as well as the U.S.
If you are outside of Canada and the U.S please visit our Etsy store here:
https://www.etsy.com/ca/shop/CandleloreCandleCo
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Candlelore is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Please note: We do not have access to any additional tracking information than what the shipping company provides to the customer.