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We use a coconut soy wax for a nice clean burn. Our wicks are natural wood wicks, which means no zinc. Our fragrance oils are high quality and even more importantly they are phthalate free.

You might notice one or both of these with your candle, and that's ok. It's perfectly normal, and just shows that it's made with an actual coconut soy blend. Rest easy knowing that frosting and wet spots do not affect the burn or scent throw of your candle.

When burned correctly our candles have the following burn times:

• 3.75oz jar is approximately 20-25hrs
• 8oz jar is approximately 40-45hrs
• 13oz (double wicked) jar is approximately 45-50hrs

Included in the box is a 5x7 card that has complete instructions on the back.

• Burn the 3.75oz 2-3hrs at a time, the 8oz 3-4 hours at a time, and the 13oz for 4hrs at a time
• Never leave a burning candle unattended
• Keep away from children and pets
• Make sure it's placed in a safe area with no flammables nearby
• Keep the wood wick trimmed to between 3/16" - 1/4"
• Keep cotton wicks trimmed to approximately 1/4"
• When the candle reaches about 1/2" - 3/4" from the bottom it's time to stop burning it (you'll likely see the metal wick clip is exposed at this point)

Unfortunately, no one can absolutely guarantee that their scents are pet-safe. Safety is always our #1 priority. Our fragrance oils are of a very high quality and are phthalate free (this is the stuff that generally causes the issues).

We have 2 mastiffs running around the house that have zero issues with the scents. Many of our friends, family, and customers also use them safely with their pets around.

There are a number of factors to consider in regards to what level of scent throw is being perceived.

1. Scent palates vary greatly and what one person finds to be way too much might be hardly noticeable to someone else.
2. The size of the room as well as the layout will be at play as well.

It's best to experiment with candle sizes and room sizes to find what works for your home layout.

With open concepts designs or linked rooms it's very normal to have to place several candles in various parts of the level.

*For a more detailed look into this, check out our blog article here.

Melts last approximately 8hrs/cube x6 for about 48hrs total enjoyment.

The most important thing to remember is to keep it trimmed between 3/16" - 1/4" (4-6mm). After you've burned it, you'll notice black build-up. This can be removed by trimming it or you can simply grab some tissue paper and while holding it between your fingers, just gently rock the charred tip side to side. You'll feel the char break away between your fingers. You're always better to leave a little too much wick than to cut it too short.

You can see the details here.

Of course. We're only happy if you're happy.

We have a 15-day exchange/return policy, which means you have 15 days after receiving your item to request an exchange/return.

To be eligible, your item must be in the same condition that you received it, unburned and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start the process you can contact us at: support@candlelore.com

We currently ship to Canada as well as the US.

If you are an international customer, please visit our Etsy site:

https://www.etsy.com/ca/shop/CandleloreCandles

Our candles get poured, packed and shipped from Nova Scotia, Canada.

We aim to fulfill orders within 2 business days.

We offer free shipping on orders $99+

For anything else, what we can do is to try to get the absolute best shipping rates we can.

All shipping rates are calculated directly by the shipping companies by weight and size. We know shipping costs can add up, and we really do appreciate you staying loyal to the small business.

All shipping options & charges will be calculated and displayed at checkout.

Outside of Canada, we currently ship to the US. The shipping costs are calculated on the checkout page.

If you are outside of Canada or the U.S please visit our Etsy store here:

https://www.etsy.com/ca/shop/CandleloreCandles

Note: International orders may be subject to import fees, duties, and taxes. These are incurred when the shipment reaches the destination country. Candlelore is not responsible for these additional fees if they are incurred. They are the responsibility of the customer. Please be aware of this before purchasing..

No way. Our candles are made by us in Nova Scotia, Canada, and shipped directly to you.

It isn't an uncommon thing for the tracking details to be lagging behind. Rest assured, eventually it will update.

It's not uncommon for the information to be incorrectly labelled as delivered when it's actually out for delivery or even still in transit. usually when this happens, the shipment is delivered within the next couple of days.

It's not a problem. We know that sometimes the long journey isn't kind. Just email us at: support@candlelore.com and let us know what was damaged.