Welcome to Candlelore, where we are absolutely committed to helping you turn your space into a magical haven! We believe that creating the perfect immersive atmosphere in every room of your home is the key to making your space truly enchanting.
We understand that purchasing fragrance products online can sometimes be a little tricky - trust us, we've been there too! But don't worry, our aim is to provide you with the most incredible online shopping experience imaginable.
Returns? No problemo! If for any reason you're not completely satisfied with your purchase, just send us an email and let us know. We'll make sure to take care of you and ensure that you're absolutely delighted with the outcome.
At Candlelore, we're dedicated to making your shopping journey as welcoming, fun, and seamless as possible. We appreciate you trusting us with transforming your home into a realm of magic, and we're here with you every step of the way. Let the enchantment begin!
RETURN AND EXCHANGE POLICY
We have a 30-day exchange/return policy, which means you have 30 days after receiving your item to request an exchange or return.To be eligible for an exchange or return, your item must be in the same condition that you received it, unburned and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start the process, you can contact us at support@candlelore.com. Please note that returns will need to be sent back to us.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@candlelore.com.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance and/or sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unburned and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at support@candlelore.com.
SHIPPING
Just a few things to keep in mind:
- You'll need to email us for a return authorization number first
- You'll be responsible for covering the shipping costs for returning your item.
- Unfortunately, shipping costs are non-refundable.
- If you're eligible for a refund, the cost of return shipping will be deducted.
- Be aware that the time it takes for your exchanged product to reach you may vary depending on your location.
- For added peace of mind, we recommend using a trackable shipping service or purchasing shipping insurance if you're returning an item over $50.
- Remember, we can't guarantee that we'll receive your returned item, so it's always a good idea to keep track of it. If you have any questions or need further assistance, don't hesitate to reach out. We're here to help!